Intercom · Blogs
Blogs listings from Intercom on TechiSeek. 20 public listings.
- What really matters when evaluating AI Agents for customer service? (Intercom)Performance is only one factor in determining if an AI Agent is the right fit. Here's what else to consider.
- Announcing Evals and Releases: Evaluate Fin before, during, and after you go live (Intercom)Providing a complete evaluation system for Fin, you can now test changes before they go live, roll them out with control, evaluate every li…
- Operator: A look under the hood (Intercom)Operator is a powerful Agent for managing, optimizing, and continuously improving your AI-first support organization. Here's how we built i…
- How to make the case for giving your AI Agent system access (Intercom)How to make the case for giving your AI Agent system access
- Extending Fin as the most open Agent platform (Intercom)Fin can be used as a Service Agent on top of HubSpot and Freshworks, meaning you can use the world’s best Agent without migrating off your…
- Playing a different game (Intercom)Announcing Fin Voice 2, a major upgrade to Fin Voice with over 20 new features, and our first product built on Apex Flash.
- Salesforce signs definitive agreement to acquire Fin (Intercom)We’re excited to share that we just signed an agreement for Salesforce to acquire Fin for ~$3.6B.
- Announcing the 2026 AI Sentiment Report: How end users feel about AI Agents (Intercom)We asked over 1,000 end users how they felt about AI Agents, how capable they think they are, and how much they trust them. Here are our fi…
- Agents can do the work (Intercom)Agents today are more capable than ever. When businesses struggle to deploy them, it's a reflection of organizational readiness.
- How to measure the customer experience as AI scales (Intercom)Traditional metrics weren't designed for AI handling most of your conversations. As your AI Agent takes on more, the gaps in what you can s…
- Conversation design: How to make your AI Agent communicate like your team (Intercom)If nobody on your team owns how your AI Agent communicates, it defaults to sounding like an LLM. Conversation design is the discipline that…
- Speed-to-lead is a solved problem (Intercom)Speed-to-lead made sense when the lag was unavoidable. An AI Agent removes it. Here’s what that means for how you build, staff, and measure…
- The new product introduction process: How to make sure your Agent is ready every time you ship (Intercom)Learn about the "new product introduction" process Fin uses to make Agent readiness part of every product launch.
- Doing the right thing when things go wrong (Intercom)Doing the right thing when things go wrong
- How we develop pricing and packaging at Fin (Intercom)At Fin, pricing and packaging must balance the needs and wants of our customers and our broader vision. Here's how we do it.
- Ready for your busiest day: How we scale (Intercom)Ready for your busiest day: How we scale
- The ultimate guide to knowledge management for your Service Agent (Intercom)Everything you need to know about effective, AI-optimized customer service knowledge management, in one comprehensive guide.
- The 9 best tools for your early-stage startup tech stack in 2026 (Intercom)Learn how to create a foundational tech stack for your high growth and early-stage startup – starting with these top tools.
- Introducing Fin 4: Customer Agent, Operator, and major upgrades to the Intercom helpdesk (Intercom)At Pioneer 2026, we announced Fin 4, a major step toward a fully agentic customer experience.
- Announcing Workforce Management: Forecast, schedule, and plan teammate cover in the Intercom… (Intercom)Workforce Management helps you forecast, schedule, and manage a team that works alongside Fin by planning around the volume that reaches yo…