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Argue Better with Active Listening - devopsdays Raleigh 2019

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Have you ever gotten into an argument because the statement you made wasn’t understood as you intended? Have you ever seen a simple disagreement go rapidly off the rails, and turn into a shouting match? Rather than quipping at one-another (like UDP), there is a technique for resolving disputes or conflicts that is more akin to TCP. It is called “Active Listening.” In this talk, I’ll show you how this technique reduc…

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