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Better Documentation through Empathy: or, How to Not Answer the Same Questions Over and Over Again

devopsdays.org

Here’s the step that most people miss when documenting their product or process: they fail to empathize with their audience, and this leads them to either write the wrong doc or hide the right information somewhere their users will never find. Instead of saying “What do I know about this topic?” and writing that down in a blob, you should say “What does my customer/user/team want to know?” It’s a simple shift in per…

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