Job opening - 培训运营专员 in 深圳市
【工作内容】 1. 企业线上学习平台运营统筹 - 负责线上学习平台课程的直播与录制排期管理； - 与外部拍摄供应商沟通及协调，确保每场直播从测试、拍摄、上线到录制的全流程顺畅； - 课程直播中，关注直播质量，协助优化执行标准，共同提升内部用户观看体验与学习参与度。 2. 内容推广与触达 - 负责内部公众号图文及邮件内容的策划、撰写、排版与推送； - 根据课程落地节奏和内部用户画像，优化推广策略，提升课程点播转化与学习回访频次。 3. 用户服务与关系维护 - 作为平台课程直播的核心对接人，及时响应内部用户的咨询并跟进解决，达成问题闭环； - 主动收集用户反馈，持续沉淀SOP与FAQ知识库，降低重复沟通成本，提升用户满意度。 4. 数据驱动运营优化 - ...
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