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Episode 2: The Context for Fluid Customer Experience
The migration of contact centers to cloud is a hot topic and well supported by IT decision makers. But are you really thinking about your customers? rnIn these changing times the situation your customers face may be just as changeable as your business and IT situation. The question becomes, should you build out a u201cstatic architectureu201d for customer experience (CX), or create something that is dynamic, persona…
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ResourcesLambda Functionsduckdb.org
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ResourcesEXPLAIN: Inspect Query Plansduckdb.org