Freshworks optimizes customer service interactions through genAI, sentiment analysis
By integrating new generative AI features, Freshworks’ Customer Service Suite gives companies an omnichannel solution that includes customer sentiment analysis, multi-language understanding, and faster answers for agents to provide an automated and more personalized customer experience. Payal Patel, head of solutions engineering at Freshworks, demonstrates some of the platform’s key features, including Freddy AI, th…
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