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ServiceNow integrates AI support, AI agents throughout ITSM platform
Through the company’s Xanadu updates, ServiceNow includes many new generative AI features to help enterprise clients with customer support needs and other IT service management (ITSM) functions, including analytics and new AI agents aimed to optimize productivity. Dorit Zilbershot, Group Vice President of AI Experiences and Innovation at ServiceNow, demonstrates some of the key new features of the platform.
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