Chatbots out, AI agents in: What the future of customer service looks like
Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks with Glenn Nethercutt, CTO at Genesys, about the rise of AI-powered chatbots, agent copilots, and the shift toward empathetic, agentic AI in CX. From IVRs that frustrate to AI agents that anticipate your needs, we explore how companies are reimagining customer experiences.
Is there a white-box switch in your future?computerworld.com
How women map out an IT career pathcomputerworld.com
Microsoft shuffles more of its senior AI leadershipcomputerworld.com
Google adds end-to-end Gmail encryption to Android, iOS devices for enterprisescomputerworld.com
Does the Cloud Free up the Enterprise?computerworld.com
How to Buy a Back to School Laptopcomputerworld.com
How we grew Mintlify by doing things that don't scaleMintlify
10 best AI observability tools for monitoring and evaluating agents in 2026Mintlify
Build a Presentation Coaching Application with Recall - Deepgram Blog ⚡️Deepgram
Re: April 23rd AWS EU-WEST-1 Service InterruptionRedis
Customer.io Automatically Standardizes Form Submissions for ReportingZapier
7 ways to use Zapier's Zendesk integrationZapier
How automation helped us get better customer reviewsZapier
The Best Video Editing Software in 2026 (Including Free Options)Zapier
Grafana Is Not Worried About AWS CommercializationThenewstack
Integrate Jupyter Notebooks with GitHubThenewstack
Transform and Future-Proof Your Architecture with MACHThenewstack
Cloud Systems: Deploying to Amazon ECSPulumi
Pulumi Neo Now Supports AGENTS.mdPulumi
Neo Integrations: MCP Servers and Cloud CLIsPulumi
