Prepare to Be Unprepared: Investing in Capacity to Adapt to Surprises in Software-Reliant Businesses
Incidents are often perceived as extraordinary aberrations, unconnected to "normal" work. For over twenty years, the field of Resilience Engineering has aimed at flipping this approach around — by understanding what makes incidents so rare (relative to when and how they do not happen) and so minor (relative to how much worse they can be) and deliberately enhancing what makes that possible.
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