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USENIX: The 3 Measures of Successful Site Reliability Engineering

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Citing an economic truism from the 1970s, AppDynamics Technology Evangelist Marco Coulter warned attendees of SRECon20 not to get too hung up on specific metrics, as they may not offer complete guidance as to the overall success of the system, or to the delight of the end user.

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USENIX: The 3 Measures of Successful Site Reliability Engineering
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