Zoom · Research

Research listings from Zoom on TechiSeek. 18 public listings.

• Zoom and MLB Put Fans in the Action (Zoom)
  Zoom Contact Center immerses baseball fans in critical moments, letting them experience the joy of home runs and the drama of close calls l…
• Customer Story: Major League Baseball (Zoom)
  Major League Baseball uses Zoom to maintain its technology-focused tradition, advancing the business and enhancing the fan experience with…
• MLB Hits a Home Run with Zoom CX (Zoom)
  Zoom helps Major League Baseball improve fan engagement and set a new standard for customer experience in professional sports.
• Zoom Case Studies Show Real-World Platform Use (Zoom)
  Zoom's case studies and customer stories illustrate how people and organizations use the platform to connect, communicate, and get more don…
• Cricut Uses Zoom CX for Faster Resolutions (Zoom)
  Cricut uses Zoom CX to achieve faster resolutions, lower abandonment rates, and increase customer happiness through a unified, AI-first app…
• Zoom and Morning Consult Collaboration Report (Zoom)
  Zoom partnered with Morning Consult to survey nearly 8,000 leaders and employees in 16 countries on collaboration preferences, time use and…
• Zoom Resource Library (Zoom)
  Zoom gathers guides, reports, ebooks and videos in one library so users can find material to get more from the platform.
• AI Alone Won't Save CX. Resolution Will. (Zoom)
  A global Morning Consult consumer study from Zoom reveals what really drives loyalty and what causes customers to leave, showing that the o…
• Benefits of AI Transcripts and Summaries in CX (Zoom)
  Zoom outlines four game-changing benefits of AI-based transcripts and summaries in customer experience, addressing challenges like scaling…
• Workforce Engagement Management (WEM) (Zoom)
  Zoom's Workforce Engagement Management (WEM) uses an AI-first approach to help organizations empower their teams and improve contact center…
• Zoom State of CX Metrigy Report (Zoom)
  Zoom's State of CX report, based on Metrigy research, examines how AI, human talent, and unified platforms are delivering measurable return…
• What Is an AI Contact Center? (Zoom)
  Zoom offers a guide to getting started with ZoomMate and understanding what an AI contact center is, covering the basics for organizations…
• CX Leader's Holiday Survival Guide (Zoom)
  Zoom's guide explains how contact center artificial intelligence can deliver faster resolutions, happier customers, and a stress-free holid…
• Zoom AI Research: Publications and Insights (Zoom)
  Zoom's Chief Technology Office shares research on federated AI, agentic systems, and accessibility, exploring the boundaries of AI-powered…
• Zoom Sustainability and Impact Report for FY2026 (Zoom)
  Zoom's annual impact report covers fiscal year 2026, February 1, 2025, through January 31, 2026, detailing its transparency, accountability…
• Analyst Research on Zoom's Platform and Strategy (Zoom)
  Zoom gathers independent analyst evaluations of its platform, products, and strategy, aimed at teams weighing major technology decisions.
• Zoom Research: How the World Connects at Work (Zoom)
  Zoom's research hub collects ideas and industry insights on working better, alongside updates on the company's latest product innovations f…
• Warner Bros. Discovery builds on reliable collaboration (Zoom)
  Warner Bros. Discovery relies on reliable collaboration tools to bring audiences together through powerful shared experiences, according to…